We build and deploy your automated system fast—usually within 24 to 48 hours once your onboarding details and email are confirmed. We handle all the heavy lifting in the background so you can stay on site while we launch.

Instead of hitting you with a separate bill for every single text sent or received, your monthly subscription includes a generous set allowance of SMS credits built right into your plan. Every time the system automatically fires off a text-back, booking link or review request, it draws seamlessly from your monthly credit allowance. Your total credit pool is determined by your highest active plan tier and unused credits do not roll over to subsequent months. One credit is calculated at 160 characters per SMS or 70 characters per MMS.

Yes. To ensure your automated text-backs, missed-call tracking and client replies work seamlessly on autopilot, both outbound messages sent and inbound replies received count toward your monthly credit allowance.

Tied to Your Plan: Your total credit pool is determined by your highest active plan tier—credits do not stack if you combine multiple modules.

Non-Rolling: Monthly credits do not roll over to the next billing cycle and unused balances reset at the start of each month.

Complete Transparency: If you ever approach your limit, your system handles it smoothly so your lead capture never skips a beat.

If you reach your monthly credit limit during a busy period, your system keeps running seamlessly so you never miss a lead. Additional usage is handled smoothly with an automatic $10 top-up charge. Unlike your monthly allowance, any unused balance from these $10 top-ups rolls over for future use whenever you need extra credits.

Signal Flow automatically guides your leads to a secure form to capture their job details properly, so direct photo texts are rare. However, if a client does text an image directly, the system handles it seamlessly—MMS messages simply draw a slightly higher credit amount (equivalent to a few standard texts) directly from your monthly credit allowance.

No. You keep your existing business phone number. Signal Flow sets you up with a dedicated system tracking number, and you simply set a call-forwarding rule from your current business line so that any unanswered calls instantly trigger your automated text-backs and lead routing.

The system can only send automated text messages to valid mobile numbers. If a customer calls your business from a hidden private number or a standard landline, the system will not be able to text them back—but it will still instantly log the event in your Signal Flow dashboard so you have a record of the missed call.

No, not at all. All of our modules are strictly month-to-month. We keep our clients because our system makes them money, not because a contract forces them to stay. You can cancel or pause a module at any time directly through your dashboard.

Absolutely! You can add or scale up your modules whenever you like. To keep your bookkeeping clean, you are only ever billed once a month. If you decide to add a new module halfway through your billing cycle, your account will instantly update and the change will simply be calculated on a fair, pro-rata basis for the remaining days of that month.

Not at all. Signal Flow is designed specifically for busy tradespeople who are on the tools all day, it will actually save you time! We handle 100% of the build, setup, and integration for you within 24 to 48 hours. Once it's live, it runs entirely on autopilot in the background—no daily management, complicated dashboards or tech skills required.

You can expect lightning-fast responsiveness. Because the system automatically triggers a text-back the absolute second a call is missed, your business replies in under 60 seconds—often while the potential client is still holding their phone. Industry studies show that responding to a lead within the first minute increases your chances of securing the job by up to 391%, beating out competitors who take hours to reply.

We highly recommend keeping a completely separate personal mobile number on your normal carrier for friends and family and using your Signal Flow system dedicated strictly to your business line. Because your business number handles your incoming client calls, you can also easily upload your existing contact list or apply a specific tag (like "Supplier") to any number. This ensures the system only goes to work when actual customer leads call, leaving your personal life and regular mates completely separate.